Terms of Service

Overview

This website is operated by Jelenevia. Throughout the website, the terms “we,” “us,” and “our” refer to Jelenevia.

Jelenevia provides this website, together with the information, products, tools, and services available through it, subject to your acceptance of these Terms of Service and all related policies.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. These Terms apply to all users of the website, including visitors, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before using the website. If you do not agree with them, you must not access the website or use our services.

Any new features, tools, products, or services added to the store will also be governed by these Terms. We may update or replace any part of these Terms by publishing changes on this page. Your continued use of the website after changes are posted means that you accept the updated Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the legal age of majority in your place of residence. Alternatively, you confirm that you are the legal age of majority and have permitted any minor dependents under your supervision to use this website.

You must not use our products or services for illegal, fraudulent, or unauthorized purposes. You must also comply with all applicable local, national, and international laws, including intellectual-property and copyright laws.

You must not transmit viruses, worms, malicious software, or any destructive code through the website.

A violation of these Terms may result in the immediate suspension or termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service, cancel access, or restrict use of the website at our discretion, where permitted by law.

You understand that content you submit, excluding payment-card information, may be transferred through different networks and adapted to meet technical requirements. Payment-card information is encrypted when transmitted through payment networks.

You may not reproduce, copy, duplicate, sell, resell, distribute, or commercially exploit any part of the website or services without our prior written permission.

Section headings are provided for convenience and do not affect the interpretation of these Terms.

Section 3 – Accuracy and Timeliness of Information

We make reasonable efforts to provide accurate information, but we do not guarantee that all website content is complete, current, or error-free.

Information on the website is provided for general informational purposes and should not be your sole basis for making important decisions. You should consult appropriate primary or professional sources where necessary.

The website may contain historical information that is no longer current. We may change website content at any time, but we are not obligated to update every item of information unless required by law.

Section 4 – Changes to Services and Prices

Product prices may change without prior notice.

We may modify, suspend, or discontinue any part of the website, service, product range, or feature at any time.

To the fullest extent permitted by law, we will not be liable for changes in prices, product availability, service suspension, or discontinuation.

Section 5 – Products and Services

Certain products or services may be available exclusively through our website and may be offered in limited quantities.

Returns and exchanges are governed by our Return and Refund Policy.

We make reasonable efforts to display product images and colors accurately. However, the appearance of colors may vary depending on your screen, device settings, lighting, and display quality.

We reserve the right to:

• Limit sales to particular individuals, locations, or jurisdictions;

• Restrict the quantity of products purchased;

• Change product descriptions or prices;

• Discontinue products without notice; and

• Reject transactions where an offer is prohibited by law.

We do not guarantee that every product, service, or item of information will meet every customer’s personal expectations.

Section 6 – Billing and Account Information

We reserve the right to reject, limit, or cancel an order.

Restrictions may apply to orders associated with the same customer account, payment method, billing address, shipping address, household, reseller, distributor, or other related details.

When an order is modified or canceled, we may attempt to notify you using the email address, telephone number, or billing information provided during checkout.

You agree to provide accurate, current, and complete order, billing, shipping, and account information.

You are responsible for keeping your contact and payment information up to date so that we can process your transactions and communicate with you.

Please review our Return and Refund Policy for additional information.

Section 7 – Optional Third-Party Tools

We may provide access to tools or services operated by third parties.

These tools are provided on an “as available” and “as is” basis. We do not control, monitor, or endorse all third-party tools and are not responsible for losses arising from their use.

Your use of third-party tools is at your own discretion and risk. You should review and understand the terms and privacy policies of the relevant provider before using them.

Any future website features, services, or tools will also be subject to these Terms.

Section 8 – Third-Party Links

Our website may contain links, products, services, or content supplied by third parties.

Third-party websites operate independently from us. We do not control or guarantee their content, accuracy, security, products, or practices.

We are not responsible for losses, damage, or disputes connected with purchases, services, content, or transactions involving third-party websites.

You should carefully review the policies of a third party before completing a transaction. Questions or complaints concerning a third-party product or service should be directed to that third party.

Section 9 – Comments, Feedback, and Submissions

When you submit suggestions, reviews, ideas, proposals, photographs, messages, or other content to us, you grant us permission, where legally allowed, to use, reproduce, edit, publish, distribute, and translate that content in any media.

Unless otherwise agreed in writing, we are not required to:

• Keep submissions confidential;

• Pay compensation for submissions; or

• Respond to every submission.

We may monitor, edit, or remove content that we reasonably consider unlawful, abusive, threatening, defamatory, obscene, misleading, discriminatory, or in violation of intellectual-property rights.

You confirm that your submissions will not violate the rights of another person, including copyright, trademark, privacy, publicity, or proprietary rights.

Submissions must not contain malicious code or misleading information. You must not impersonate another person or provide a false email address.

You remain responsible for the content and accuracy of anything you submit.

Section 10 – Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use, disclose, and protect personal information.

Section 11 – Errors and Omissions

Website content may occasionally contain typographical mistakes, inaccurate information, or omissions relating to:

• Product descriptions;

• Prices;

• Discounts and promotions;

• Shipping charges;

• Delivery estimates; or

• Product availability.

We reserve the right to correct mistakes, update information, or cancel an affected order at any time, including after an order has been submitted.

Unless required by law, we are not obligated to update or clarify every item of website information.

Section 12 – Prohibited Uses

You must not use the website or its content:

• For unlawful or fraudulent activities;

• To encourage another person to commit an unlawful act;

• To violate applicable laws or regulations;

• To infringe intellectual-property rights;

• To harass, threaten, abuse, defame, discriminate against, or harm others;

• To submit false or misleading information;

• To transmit malware, viruses, or harmful code;

• To collect or track another person’s personal information without authorization;

• To send spam, phishing messages, or deceptive communications;

• To crawl, scrape, or interfere with the website without authorization;

• For obscene or immoral purposes; or

• To bypass or interfere with security features.

We may suspend or terminate access to the website when these restrictions are violated.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that the website or services will always be uninterrupted, secure, timely, accurate, or error-free.

We may temporarily or permanently suspend parts of the service without prior notice, where permitted by law.

Except where expressly stated, the website, services, and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we disclaim implied warranties relating to merchantability, satisfactory quality, durability, fitness for a particular purpose, title, and non-infringement.

Jelenevia and its directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential losses arising from:

• Your use of the website or services;

• Your inability to use the website;

• Products purchased through the website;

• Website errors or omissions;

• Lost profits or revenue;

• Lost data or savings; or

• Replacement costs.

Where applicable law does not permit certain exclusions or limitations, our liability will be limited to the greatest extent legally allowed.

Section 14 – Indemnification

You agree to indemnify and hold harmless Jelenevia and its affiliates, employees, officers, directors, agents, contractors, suppliers, service providers, and licensors from third-party claims arising from:

• Your breach of these Terms;

• Your violation of applicable law; or

• Your infringement of another person’s rights.

This may include reasonable legal and professional costs where permitted by law.

Section 15 – Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision will be enforced to the maximum extent allowed by law.

The unenforceable portion will be treated as separate from the remaining Terms, and the validity of the remaining provisions will not be affected.

Section 16 – Termination

These Terms remain effective until terminated by you or by us.

You may stop using our services at any time.

We may suspend or terminate your access if we reasonably believe that you have violated these Terms.

Termination does not remove obligations or liabilities that arose before the termination date. You will remain responsible for any outstanding payments or obligations.

Section 17 – Entire Agreement

These Terms, together with the policies and operating rules published on our website, form the entire agreement between you and Jelenevia regarding your use of the services.

They replace any previous agreements, communications, discussions, or proposals relating to the same subject.

Our failure to enforce a provision does not mean that we waive the right to enforce it later.

Any uncertainty in the interpretation of these Terms will not automatically be interpreted against the party that prepared them.

Section 18 – Governing Law

These Terms and any separate agreements relating to our services will be governed by and interpreted in accordance with the laws of the United Kingdom, subject to any mandatory consumer-protection rights that apply in your jurisdiction.

Section 19 – Changes to These Terms

The latest version of these Terms will be available on this page.

We may revise these Terms by publishing an updated version on the website.

You are responsible for reviewing this page periodically. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Section 20 – Contact Information

For questions regarding these Terms of Service, please contact:

Email: support@jelenevia.com