Contact Us

Order Tracking

To check the latest status of your order, please use the 17TRACK online tracking service and enter your tracking number.

Other Questions

You may find answers to common questions in our FAQ Help Center. For additional assistance, please submit your message through the contact form or email our support team.

Customer Support Email:
support@jelenevia.com

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM EST

We aim to respond to most inquiries within one business day. If you have not received a reply, please check your spam or junk folder.

To help us respond efficiently, please avoid sending multiple emails about the same issue, as duplicate messages may delay the response.