Privacy Policy

This Privacy Policy explains how Jelenevia (“Jelenevia,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit jelenevia.com (the “Site”), make a purchase, contact us, or otherwise use our services.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Site and our services.

Device and Usage Information

When you visit the Site, we may automatically collect certain information about your device and how you use the Site, including:

• Your IP address;

• Browser type and version;

• Device type and operating system;

• Time zone and approximate location;

• Pages and products you view;

• Referring and exit pages;

• Search terms that directed you to the Site;

• The date and time of your visit;

• Links or buttons you click; and

• Information about how you interact with the Site.

We may collect this information through cookies, log files, pixels, tags, web beacons, software development kits, and similar technologies.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Your name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Products ordered;

• Order history;

• Payment status;

• Shipping and tracking information; and

• Other information required to process your purchase.

Payment information is generally processed by authorized payment providers. We do not directly store complete credit-card numbers unless expressly stated and legally permitted.

Account Information

If you create an account, we may collect:

• Your name;

• Email address;

• Password or login credentials;

• Saved addresses;

• Account preferences; and

• Purchase history.

You are responsible for maintaining the confidentiality of your account credentials.

Customer-Support Information

When you contact us, we may collect the information you provide, including:

• Your name and contact details;

• Your order number;

• The content of your message;

• Photographs or videos you submit;

• Return or refund information; and

• Any other information necessary to respond to your request.

Marketing Information

When you subscribe to emails, SMS messages, promotions, or other marketing communications, we may collect:

• Your email address;

• Telephone number;

• Marketing preferences;

• Consent records; and

• Information about your interactions with our communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or contacting us.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you;

• Automatically through the Site;

• From payment and transaction providers;

• From shipping and fulfillment partners;

• From analytics and advertising providers;

• From social-media platforms;

• From fraud-prevention services; and

• From other service providers that support our business.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;

• Verify and process payments;

• Arrange shipping and delivery;

• Provide order confirmations and tracking updates;

• Manage returns, exchanges, refunds, and disputes;

• Create and manage customer accounts;

• Communicate with customers;

• Provide customer support;

• Detect and prevent fraud, abuse, and security threats;

• Improve the Site, products, and customer experience;

• Measure Site traffic and customer interactions;

• Analyze the effectiveness of advertising campaigns;

• Personalize content and product recommendations;

• Send marketing communications with your consent or where otherwise permitted;

• Comply with legal and regulatory obligations;

• Enforce our policies and Terms of Service; and

• Protect our rights, customers, business, and services.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Site.

Cookies may be used to:

• Keep the Site functioning properly;

• Remember items in your shopping cart;

• Save language, currency, and other preferences;

• Keep you signed in to your account;

• Understand how visitors use the Site;

• Measure advertising performance;

• Prevent fraud and unauthorized activity; and

• Provide personalized advertising.

Some cookies are essential for the Site to function. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law.

You may manage cookies through your browser settings or through any cookie-preference tool available on the Site. Disabling certain cookies may affect Site functionality.

5. How We Disclose Personal Information

We may disclose personal information to third parties that help us operate our business, including:

E-Commerce Platform Providers

Our store may be hosted through Shopify or another e-commerce platform. The platform provider may process personal information to provide hosting, checkout, security, analytics, and related services.

Payment Providers

We may disclose transaction information to banks, payment processors, digital-wallet providers, and fraud-prevention services in order to authorize and process payments.

Shipping and Fulfillment Partners

We may disclose your name, delivery address, telephone number, email address, and order details to warehouses, suppliers, shipping carriers, customs agents, and fulfillment providers.

Analytics Providers

We may use analytics services to understand Site traffic, customer behavior, and the performance of our services.

Advertising and Marketing Partners

Subject to applicable law and your privacy choices, we may work with advertising platforms and marketing providers to:

• Display relevant advertisements;

• Measure advertising performance;

• Build advertising audiences; and

• Understand how customers interact with advertisements.

Professional Advisers

We may disclose personal information to accountants, auditors, insurers, lawyers, consultants, and other professional advisers where reasonably necessary.

Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations;

• Respond to a subpoena, court order, or lawful government request;

• Investigate fraud or illegal activity;

• Protect our legal rights;

• Enforce our agreements and policies; or

• Protect the safety of customers or others.

Business Transactions

If Jelenevia is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

We do not disclose personal information to third parties solely in exchange for money. However, some privacy laws may define certain advertising or analytics activities as a “sale,” “sharing,” or use for targeted advertising.

6. Behavioral and Targeted Advertising

We may use personal information to provide advertisements or marketing communications that may be relevant to your interests.

Advertising partners may collect information about your activity on the Site and other websites through cookies, pixels, tags, and similar technologies.

Depending on your location, you may have the right to opt out of:

• Targeted advertising;

• Cross-context behavioral advertising;

• The sale or sharing of personal information; or

• Certain profiling activities.

Where applicable, you may exercise these choices through the cookie-preference tool, a “Your Privacy Choices” link, browser settings, advertising-platform settings, or by contacting us.

7. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” signal. Because there is no universally accepted standard for responding to these signals, the Site may not respond to every Do Not Track request.

Where required by applicable law, we may recognize supported opt-out preference signals, such as Global Privacy Control.

8. International Data Transfers

Jelenevia and its service providers may process personal information in countries outside the country where you live.

These countries may have data-protection laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, which may include contractual protections, approved transfer mechanisms, or other legally recognized measures.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions;

• Maintain business and tax records;

• Provide customer support;

• Resolve disputes;

• Prevent fraud;

• Enforce agreements; and

• Comply with legal obligations.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You provide personal information at your own risk.

You are responsible for protecting your account credentials and should contact us immediately if you believe your account has been accessed without authorization.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you;

• Request a copy of your personal information;

• Correct inaccurate or incomplete information;

• Request deletion of your personal information;

• Restrict or object to certain processing;

• Withdraw consent where processing is based on consent;

• Request transfer of your information in a portable format;

• Opt out of targeted advertising;

• Opt out of the sale or sharing of personal information;

• Appeal a decision regarding a privacy request; and

• Submit a complaint to an applicable data-protection authority.

These rights may be subject to legal limitations and exceptions.

To protect your information, we may need to verify your identity before completing a request. Where legally permitted, you may also appoint an authorized agent to submit a request on your behalf.

We will not unlawfully discriminate against you for exercising your privacy rights.

12. European and United Kingdom Residents

If you are located in the European Economic Area, Switzerland, or the United Kingdom, we may process your personal information under one or more of the following legal bases:

• Performance of a contract;

• Compliance with a legal obligation;

• Our legitimate business interests;

• Protection of vital interests; or

• Your consent.

You may have rights under applicable data-protection laws, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also submit a complaint to the data-protection authority responsible for your place of residence.

13. United States State Privacy Rights

Residents of certain US states may have additional rights under applicable privacy laws.

These rights may include the ability to request information about:

• Categories of personal information collected;

• Sources of personal information;

• Purposes for collecting or using personal information;

• Categories of third parties receiving personal information; and

• Specific personal information maintained about the customer.

Eligible residents may also request correction or deletion and may opt out of certain targeted-advertising, sale, or sharing activities.

14. Children’s Privacy

The Site and our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe that a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

15. Third-Party Websites

The Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content practices of third-party services. We recommend reviewing the privacy policy of every third-party website you visit.

16. User-Generated Content and Reviews

If you submit a product review, photograph, video, testimonial, comment, or other public content, that information may be visible to other users.

Do not include personal, confidential, or sensitive information in content intended for public display.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices;

• The services we use;

• Applicable laws and regulations; or

• Operational and security requirements.

The revised version will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after an update is subject to the revised Privacy Policy.

18. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal information, please contact:

Jelenevia Customer Support
Email: support@jelenevia.com
Please include sufficient information for us to understand and respond to your request. Do not send sensitive payment information, passwords, or complete credit-card details by email.